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How to improve your people skills for work
Of course it’s important that you have the practical and technical skills needed for your chosen career. But what employers also look for are good people skills, essentially meaning how well you get on with others.
Also known as interpersonal skills and sometimes soft skills, these are the skills we use to communicate and interact with people. They’re skills that we’ve all developed throughout our lives and might even take for granted, but it’s key to improve them for the workplace. Strong people skills aren’t just needed for customer service jobs – they’re crucial in whatever line of work you choose.
'Employers value good people skills - here's how to improve yours'
We’ve put together this post to talk you through the importance of good people skills and how to build on them for the workplace.
Key skills gained
Key skills are skills you need for the world of work. They are transferable within different jobs and Career Zones and employers really like them! If you can demonstrate you have key skills, you'll boost your chances of finding a job or apprenticeship.
Within this employability skill, you will develop the key skills of:
Why do good people skills matter at work?
At work you’ll come across lots of situations where you need good people skills, whether it’s making a great impression on your first day or listening to others in a meeting. Good people skills mean you can form better relationships at work and will be able to influence people’s decisions.
Watch this video to see what good people skills are and how they're used at work:
Interpersonal skills allow you to work well in a team, empathise with others, solve problems together, ensure that you come across in a friendly and professional way, and ultimately be fantastic at your job!
You probably already have lots of these skills. They might be gained from your experiences at school, your Saturday job, work experience, or even your hobbies. Want to know how to improve interpersonal skills? Here we'll look at a few of the key ones and how you can develop them.
Communication
Communicating with others is probably the most important people skill – and studies have shown it’s the one employers value most. Good communicators speak clearly and assertively, while respecting other people’s points of view. They listen carefully, and take their time to formulate a good response. In the workplace, good communication skills mean you’ll get on well with colleagues and convince others to listen to your ideas.
There are plenty of ways you can improve your own communication skills before you enter the workplace – it could be as simple as responding thoughtfully and articulately when a teacher asks a question, or if you’re up for a challenge, join your school’s debate team. To learn more, read our post on improving your communication skills.
Body language
Believe it or not, you say a lot through your body language and posture – non-verbal interactions actually make up the majority of how we communicate with people. During your next lesson, practice a few techniques by sitting up straight in your chair, making eye contact with your teacher, and keeping your arms uncrossed. Check out our guide to body language.
Teamwork
Being able to work confidently in a group is actually the interpersonal skill that employers value second most highly. Think about what each person is bringing to the group and use everyone’s strengths to help the team work towards a shared goal. Try out this people skill the next time you’re playing a team sport.
Good employees will always show respect for others and consider the thoughts and needs of their colleagues. Having empathy and respect also means tolerance for people of different backgrounds. It might sound obvious, but this skill is crucial for being able to cooperate with others and resolve conflicts.
You could improve this interpersonal skill by taking the time to really get to know someone at school. Ask them about their background. What is their experience? How is it different from yours?
Open-mindedness
Having a positive attitude and an open mind has plenty of benefits in the workplace. For people to respect you and listen to your ideas, they need to know that you’ll consider their contributions in a fair and open-minded way. Try having a conversation with a friend who has a different point of view. Be honest, positive and respectful in how you respond.
Active listening
Hearing someone and actively listening to them are actually not the same – when someone starts talking, most people think of their response instead of truly listening. Next time your friend makes a point, try really concentrating on what they’re saying, let them finish, and then take your time to respond.
In the workplace this interpersonal skill will help you develop a good sense of judgement and ability to make decisions.
Emotional understanding
Emotional understanding is the ability to read, understand and predict other people's emotions. If you have good emotional intelligence, you will have some insight into how something is likely to affect another person's emotional state and how they may behave as a result. This is a useful workplace skill because it means you can adapt your style to your colleagues' or customers' individual needs.
This can help you in public-facing roles or jobs that involve a lot of interaction with colleagues, and set you up for a career in a leadership position.
It involves empathy – seeing things from another person's point of view – as well as sensitivity. It is a rare skill which employers value.
Related posts
What are Transferable Skills and How Can They Help my Career?
Skill Up: What Soft Skills do Employers Look For in Job Applicants
