The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.   

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.  

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: 

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. 
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. 
• Promotion: Assisting with the sale of accessories and service plans.  

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. 

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:  

• Enthusiasm and willingness to learn 
• Teamwork 
• Strong communication 
• Customer Service  

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.