Administrative & Clerical

🖊️ So what is admin and clerical?

The admin and clerical industry covers office jobs that keep a company’s paperwork and records up to date. It involves tasks like managing records, handling customer emails and organising accounts. Think of it as the backbone of any business, making sure everything runs smoothly behind the scenes.

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Admin assistant

Admin assistants help keep a company running. They handle emails, answer phones, deal with post and schedule appointments.

Data entry clerk

Data entry clerks input, update, and organise info on computer systems. They work with spreadsheets and databases.

Personal assistant

PAs keep managers or even celebrities organised, managing schedules and appointments. It’s a great job if you’re super organised and love a varied day.

🧩 Adaptability

You could be scheduling meetings one moment and doing data entry the next.

💬 Communication

Whether you’re writing emails or answering calls, being able to share info clearly helps things get done right.

📞 Customer service

Being friendly, clear and helpful makes customers happy and keeps things running smoothly.

📋 Organisation

You’ll handle schedules, keep records updated and juggle multiple tasks – you’ll need good organisation to thrive!

😊 People skills

Being friendly and patient makes the workplace better and keeps things smooth in any admin role.

🛠️ What apprenticeships can I do?

A business admin apprenticeship is a great start. It gives you hands-on experience while you earn a qualification. It’s perfect if you prefer learning on the job and want to build real skills.

🎓 Is uni an option?

You don’t need a degree, but it can help you specialise. Business management or IT degrees can open up higher-level roles, but apprenticeships or college courses can be a quicker, cheaper route.

⭐ How can I stand out?

Build skills like communication and time management, and get experience through part-time work or volunteering. Learning to use tools like Microsoft Office or Google Workspace will also help you shine.

What degree options do I have?

If you’re considering uni, degrees like business administration or IT are solid choices. They give you insight into how businesses work and can help you move into more advanced roles.

What qualifications will an apprenticeship give me?

Admin apprenticeships usually give you a level 3 qualification, similar to A-levels. You’ll gain real-world experience and a recognized certificate that can help you get hired.

What qualifications can I gain with my employer?

Employers might help you earn certifications like the European Computer Driving Licence (ECDL) or industry-specific training, like legal or medical administration. These can boost your career and skills.

Admin helps you upgrade your tech skills

Starting your career in admin gives you the chance to try out the cutting-edge tech – from AI chatbots in customer service to data analysis software for managing info. 

Admin skills help you earn big

Research shows that people with skills like organisation and communication often get promoted faster, leading to better salaries – even outside of admin roles!

From the office to outer space

Admin roles are so versatile that you could even help manage space programmes—proving it’s not just office work, it’s vital to all kinds of projects!

Nearly 1 in 10 UK workers work in admin

That goes to show just how essential these roles are across all kinds of businesses – meaning there are plenty of opportunities out there across all industries and companies.

You’ll be in good company

Before she became the Queen of Pop, Madonna worked as a receptionist at a New York doughnut shop. And Jennifer Aniston was a telemarketer before hitting it big on Friends!

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