Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received  

On successful completion of the one-year programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications

Scotland / Wales/ Northern Ireland qualifications:

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand specific certifications