0 Like BT - Customer Support - Wholesale

Level 2 Apprenticeship, Manchester

As part of the customer service team, you’ll get a unique view on our business. The customer service team carry out a whole range of exciting roles; for example, supporting customers when they place orders,  helping customers when they report service issues, customer complaints and escalations. You will be doing these on the products supported within our portfolio which may include Hosted (Cloud)  Communications, MEAS (Mobile Ethernet Access Service), broadband and data circuits.

You’ll learn a host of skills to develop your expertise and keep you motivated. From supporting customers with placing orders, to repairing faults, to data analysis and improving the customer experience using continuous improvement methodology; it’s really that broad.  We’ll make sure you develop a great knowledge of our product portfolio and how everything works together, so you can really help the customer with the right solution for them.  

As the world of technology advances at pace, you’ll be at the forefront of it all as an operational pioneer.

About the apprenticeship you’ll study for

As a Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practitioner.
 
Your apprenticeship will last for 18 months and 20% of your working hours will be dedicated to studying.
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