The Role 

*** Please note that we do not accept multiple applications and you should only select and apply to one programme per year***

Level 3 Workplace Pensions Administrator Apprenticeship Programme

Closing Date: 28 February 2021

The role of a Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.

Performance Objectives: 

Excellence

• Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
• Consistently provide a quality customer experience to clients/members.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
• Deal with simple queries and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Accurately perform manual calculations.
• Know and live the firm’s values.

People

• Assist the wider team in more complex / project work when required.
• Support colleagues for holiday cover and workload peaks.
• Accountable for own development, identifying and raising any learning needs with Senior Administrator.
• Update and maintain skills matrix.

Clients

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
• Develop knowledge of clients’ pension schemes.
• Build a relationship with the clients.
• Be a point of reference for standard automated cases.

Financial

• Ensure timely completion of timesheets.
• Ensure chargeable hours targets are met.

Training & Qualifications 

This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for a Pensions Management Institute qualification. You will be fully supported by Willis Towers Watson and our official government approved Training Provider throughout the duration of the programme.

The Requirements

• Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focussed.
• Computer literate.
• Experience in either DB or DC pensions administration would be an advantage.

Equal opportunity employer

The start date for the UK Apprenticeship Programme will be September 2021.