Subjects covered by our learning modules are:

  • Health and Safety
  • Handling and receiving stock, storing parts, workplace security
  • Assembling orders, loading goods, delivering parts
  • Stock control & parts interpretation
  • Telephone skills
  • Customer awareness and complaint handling
  • Consumer law and processing payment transactions
  • Motor vehicle knowledge
  • Improving customer service
  • Selling parts
  • Commercial awareness
  • Stock management
  • Parts finance

On completion of the programme you will receive the following qualifications:

  • VCQ Level 3 in Vehicle Parts Operations
  • Level 2 Key and Core Skills Certificates
  • IMI Level 2 Technical Certificate and IMI Level 3 Diploma
  • Advanced Apprenticeship Completion Certificate
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