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Love helping others? Learn from the best and become the voice of BT as you gain qualifications in a paid job.

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Do you get a buzz from helping others? Do you love to chat, and have a way with words? Never happy until the job's done properly?

You sound like a BT customer service apprentice – someone who’s always on hand to help BT’s customers get the most out of their service, and get it fixed if things go wrong.

A BT apprenticeship is for you want to begin your career in a paid job with training – and be in charge of the way your role develops from day one. 

What is a BT customer service apprenticeship?

You’ll be the first port-of-call for all kinds of enquiries, which could come from:

  • New customers who want to talk about BT’s products and services (like broadband or TV).
  • Customers who are having problems with their service.
  • Customers who want to take out new products or services.

As well as individuals (like Mrs Jones down the street), BT’s customers include companies and organisations of all shapes and sizes. And all these people need your expert advice!

BT are looking for young people who:

You certainly don’t need any customer service experience for the apprenticeship, because you’ll get full training on the job. The only formal requirements are:

  • 4 GCSEs at grade C+, or equivalent, including English and maths.
  • You must be 16 year or over.

More important than grades are ambition and enthusiasm. This is an apprenticeship for young people who:

How does the training work?

Lasting 18 months, your customer service apprenticeship will give you full training in how to give advice and fix faults on a whole host of topics.

It’ll be an advanced apprenticeship, which means you’ll gain a nationally recognised level 2 (like getting to five GCSEs) or level 3 (like getting to two A-levels) qualification, such as a BTEC, as you train. You’ll also develop tons of skills and experience, including:

Because an apprenticeship is a real job, you’ll train by doing the job, not by learning from a book. You’ll work alongside and learn from experts – to become an expert yourself.

Unlike a university degree, this training won’t cost you a penny – and you’ll be paid a salary while you train.

How do I apply?

1. Choose which customers you want to work with

You can choose who you work with on your customer service apprenticeship. To make sure you apply to the right team, look out for these terms when picking your apprenticeship on the BT site (more on that below):

  • Consumers: This means individuals who receive (or are thinking about subscribing to) BT services like TV, phone and internet. Opportunities are available in Warrington, Accrington, Liverpool, Newcastle, Doncaster, Cardiff, Glasgow, Dundee, Exeter, Sandwell and Enniskillen.
  • Business and Public Sector: Companies big and small – as well as government organisations – who use BT’s products and services. Available in Glasgow, Londonderry, Liverpool, Nottingham, Belfast, Dundee, Brentwood, Alness and Lincoln.
  • Service Operations (part of the Wholesale team): This team looks after customers who BT help with things like Ethernet or streaming, because this is crucial to their own companies. Available in Glasgow and Manchester.
  • BT Fleet (part of the Ventures team): BT Fleet look after vehicles for other people’s companies. Available in Birmingham.

2. The application process

BT are offering 12 different kinds of apprenticeships in 2017. We’re guessing you picked the BT customer service apprenticeship because it sounds perfect for you – but check out the others before making your decision, because you can only apply for one.

  1. When you’re ready to apply, fill out the online application form on the BT website. Check out our advice on filling out application forms for help with this.
  2. If meet the requirements and put together a strong application, the be asked to complete an online test – and find out straight away whether you’ve got through to the next stage, which is…
  3. A video interview: You’ll meet some friendly interviewers, who will ask you why you’ve applied for a customer service apprenticeship, and why you’d make an awesome hire!
  4. If you impress, you’ll be invited to an assessment centre at a location near you, which you’ll attend alongside other candidates. 

Ready to apply?

Visit the BT website by clicking the button below to visit the BT customer service apprenticeship pages. Click on the area you’re interested in (see the Who will I be helping? section above for a reminder) to get your application underway!


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