BT are a huge company, providing products and services to millions of customers, which means there’s a lot of money to collect to keep things going – £1 billion every month, to be precise!
The billing team collect cash for every area of the company – from people with BT phone, TV and internet at home, to companies big and small.
A BT apprenticeship is for you want to begin your career in a paid job with training – and be in charge of the way your role develops from day one. As former billing apprentice Chloe puts it, it’s a stepping stone to where you want to be.
What is a BT billing apprenticeship?
The billing team collects money from all of BT’s customers, so they can provide their products and services, and make sure it gets to the right place. BT are pretty big, so that means 10 million bills every month!
As part of the billing team, you’ll deal with individual customers, companies, government agencies and anyone else who uses BT’s products or services – depending on which team you work with.
It’s a pretty wide-ranging job. The tasks you could be responsible for include:
- Collecting payments, getting them on to the system, and making sure they end up in the right place.
- Dealing with customers who are behind on their payments, understanding why they’ve got behind, and helping them catch up.
BT are looking for young people who...
You don’t need any experience for the BT billing apprenticeship, because you’ll get full training on the job. All you need is:
- 4 GCSEs at grade C+, or equivalent, including English language and maths.
- To be 16 years or over.
More important than grades is ambition and enthusiasm. For the BT billing apprenticeship, BT are looking for young people who:
- Want to make a difference.
- Are great communicators.
- Have fantastic people skills.
- Are good problem-solvers.
- Are ambitious and seek out opportunities to develop.
- Want to do the best job they possibly can.
- Work well as part of a team.
How does the training work?
Lasting between 18 months and two years and based in the BT office in Stockport, your apprenticeship will give you full training in all aspects of your job.
It’ll be an advanced apprenticeship, which means you’ll gain a nationally recognised level 2 qualification (like getting to five GCSEs) or level 3 qualification (like getting to two A-levels), such as a BTEC, as you train.
As a billing apprentice, you could work towards membership of one of the following professional bodies, which tells the world you’re a pro (you’ll have letters after your name):
- Chartered Institute of Credit Management (CICM)
- Association of Accountancy Technicians (AAT)
- Association of Certified Fraud Examiners (ACFE)
You’ll also get loads of experience and build on tons of skills, including:
- People skills
- Commercial awareness
Because an apprenticeship is a real job, you’ll train by doing the job, not by learning from a book. You’ll work alongside and learn from experts – to become an expert yourself.
Unlike a university degree, this training won’t cost you a penny – and you’ll be paid a salary while you train.
How do I apply?
BT are offering 12 different kinds of apprenticeships in 2017. We’re guessing you picked the BT billing apprenticeship because it sounds perfect for you – but check out the others before making your decision, because you can only apply for one.
- When you’re ready to apply, fill out the online application form on the BT website. Check out our advice on filling out application forms for help with this.
- If meet the requirements and put together a strong application, the be asked to complete an online test – and find out straight away whether you’ve got through to the next stage, which is…
- A video interview: You’ll meet some friendly interviewers, who will ask you why you’ve applied for a billing apprenticeship, and why you’d make an awesome hire!
- If you impress, you’ll be invited to an assessment centre at a location near you, which you’ll attend alongside other candidates.
Ready to apply?
Visit the BT website by clicking the button below to see the BT billing apprenticeship pages.