TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.

This means we can offer the ultimate Trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.

We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

This is a key role, interacting with different areas of the Centre in a dynamic working environment.

Over the course of the apprenticeship, you will develop your knowledge of a wide range of products to understand the purpose of vehicle parts and how they function.  You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

You will be involved in sales to help drive our business forward so confidence and a commitment to customer care are essential.

As a Parts Sales Executive, some of your key objectives will include:

• Accurately assessing customer part requirements
• Using your product knowledge to provide advice to customers
• Stock control
• Maintenance of accurate paperwork for Centre and customer records
• Efficient processing of customer orders
• Delivering high levels of customer service
• Contributing to the delivery of sales targets

Training provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

On successful completion of the one-year programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
• Brand-specific certifications

Scotland, Northern Ireland, Wales: Framework

• Level 2 / Level 5 Customer Service Apprenticeship
• Brand Specific certifications

Desired skills

Our ideal Parts Sales Executive Apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

As a central point of contact for both our internal and external customers, you will need to have excellent communication skills. You also should be IT literate (although full training will be provided)

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service
• Interest in vehicle engineering

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.  

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Please note:

We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.

If you can’t apply online, please contact us on 0800 587 3051.

Please do not contact the retailer. Inspiro Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

Deadline: one month

Salary: £218 per week

Location of job: Glasgow SW TPS